Your driving lesson
documents.

These terms explain how lessons are booked, paid for, cancelled and delivered. Current prices and durations are listed in the separate Lesson & Pricing Schedule (DWT-DOC-02).

1. About Drive with Tracy

I am Tracy Mahoney, an independent approved driving instructor trading as Drive with Tracy. I provide manual driving tuition in Aberdeen and surrounding agreed areas.

Contact: 07794 173033 | tracy@drivewithtracy.org | drivewithtracy.org.

2. Booking and collection arrangements

Lessons are arranged directly with me, normally through WhatsApp, and are confirmed only when a date, time and collection point have been agreed.

Lessons normally begin and end at your home or another agreed pickup/drop-off point. Any change should be agreed before the lesson starts.

3. Lesson prices and payment

Current lesson durations, course prices and test-day charges appear in DWT-DOC-02, which forms part of these terms.

Payment is normally due before the lesson by bank transfer or cash, unless I have agreed another arrangement. Prepaid credit and lesson usage are recorded in my ABO lesson-register system.

Where an outstanding payment remains unpaid, further lessons may be postponed until the account is brought up to date.

4. Block bookings and refunds

A 10-hour block is available at the price shown in the current schedule. It is valid for six months after purchase unless I expressly agree an extension. After that period unused lesson credit is removed under the agreed block arrangement, subject always to applicable statutory rights.

Where tuition ends early and a refund is due, lessons already taken are recalculated at the normal hourly price applying when the block was purchased; the balance is refunded without an administrative fee.

For example, with a £460 ten-hour block and six hours taken at £48/hour, the calculation is £460 minus £288 = £172 refundable. Refunds are returned to the original payer, subject to any funding-provider requirements.

If I am unable to continue tuition, unused prepaid lessons that I cannot deliver will be refunded.

5. Ordinary lesson cancellations

Please give at least 48 hours’ notice to cancel or rearrange an ordinary lesson. A cancellation within 48 hours, or failing to attend, may incur the full booked lesson fee. If using a prepaid block, the corresponding booked time may be deducted from the balance.

Genuine emergencies are considered individually. If I cancel, or a lesson cannot safely proceed because of weather, illness, breakdown or another event outside the pupil’s control, I will rearrange the lesson or refund any paid tuition not provided.

6. Intensive courses — booking and cancellation

My 30-hour intensive course costs £1,600 and normally takes place over one week. An £800 booking payment reserves the agreed dates. The remaining £800 is payable 48 hours before the course begins.

If you cancel 21 days or more before the course, your £800 booking payment is refunded in full.

If you cancel 7–20 days before the course, the standard refund is £600 (£200 cancellation charge). If you cancel fewer than 7 days before the course, the standard refund is £400 (£400 cancellation charge).

These are standard charges intended to reflect the likely loss of reserved teaching time. If a charge exceeds my reasonable losses, taking account of replacement bookings and costs saved, I will reduce the charge and refund the difference.

I may also offer a rearrangement or a larger goodwill refund. Applicable statutory cancellation rights take priority. If I cannot provide the course, any tuition I cannot provide will be refunded. Refunds go to the original payer. If you have already paid the remaining £800, that additional payment is normally refunded when cancelling before any tuition is provided.

7. Lateness

If you are late, the lesson normally finishes at the originally agreed time and the booked fee remains payable. If I am late, I will provide the agreed tuition time by extending the lesson where practical or making another agreed arrangement.

8. Safety and learner responsibilities

You must hold and produce a suitable valid driving licence, meet legal eyesight requirements, tell me about anything affecting your fitness to drive, and must not attend under the influence of alcohol or drugs.

Follow reasonable safety instructions and treat the instructor, other road users and tuition vehicle respectfully. Suitable footwear and clothing are required. I may stop an unsafe lesson immediately and may terminate tuition for serious or repeated safety or conduct issues. Any charge for a stopped lesson will be considered fairly in the circumstances.

9. Driving tests and use of my car

You are responsible for booking and managing your practical driving test. Please discuss the proposed date and time with me before booking if you wish to use my tuition car, and provide my ADI reference when required.

Use of the car is subject to my availability, agreement, lawful/insured use, satisfactory payments and my judgement that you are sufficiently safe and test-ready. I may refuse use where these conditions are not met. The test-day price and indicative duration appear in DWT-DOC-02.

Whether I accompany your test is your decision; I may request to attend the debrief where agreed.

10. Tuition records and progress

I use ABO systems to record lesson hours, credits and progress. Progress is discussed during lessons, with written summaries or next-lesson plans where appropriate. For younger pupils, appropriate communication with parents/guardians is handled in accordance with the Privacy Notice.

11. Privacy and dashcams

Personal information, including relevant learning and health needs, is handled as explained in DWT-DOC-03. My car has road-facing and other external-view dashcams which operate when the ignition is on; audio is not recorded.

12. Pass photos

Permission to publish a pass or achievement photograph is requested separately from these terms. The pupil can decline. Where implemented, the digital choice and signature are recorded through ABO-LGR, and permission may later be withdrawn.

13. Complaints

Concerns and complaints can be raised using the separate Complaints Procedure (DWT-DOC-04), including by email to tracy@drivewithtracy.org.

14. Events outside reasonable control

I will make reasonable efforts to minimise disruption from test cancellations, road closures, extreme weather, breakdowns or illness and to agree suitable alternative tuition arrangements.

15. Document updates

Material changes to these terms are managed by controlled version. Current pupils may be issued new terms and asked to acknowledge the revised version. Historical acceptance records will not be silently rewritten.

16. Governing law

These terms are governed by Scots law. Nothing in them removes statutory consumer rights.

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This schedule contains the current manual driving-tuition prices and commercial arrangements. It forms part of the Terms & Conditions of Tuition (DWT-DOC-01).

Manual driving tuition

Block-booking conditions

• 10-hour blocks expire six months after purchase unless Tracy expressly agrees another arrangement.

• Unused hours are removed after the agreed expiry, subject to applicable statutory rights.

• On an early end to tuition where a refund is due, used hours are recalculated at the normal hourly rate applying when the block was bought.

• Example: £460 paid; six hours used at £48 = £288; refund = £172.

• No separate refund administration fee. Refund any amount due to the original payer.

Ordinary lesson cancellation charges

Less than 48 hours’ notice or failure to attend may incur the full booked lesson fee. For prepaid pupils, the booked lesson time may be deducted from credit. Genuine emergencies may be considered individually.

Intensive-course payments and cancellation

These are standard cancellation charges, not unconditional penalties. Charges will be reduced where they exceed reasonable losses after replacement bookings and costs saved. Tracy may offer rearrangement or an additional goodwill refund; statutory rights take precedence.

If Tracy cannot provide the course, undelivered tuition is refundable. Any refund goes to the original payer. Where the full £1,600 has already been paid and no tuition has been delivered, the additional £800 is normally also refunded.

Payment methods

Bank transfer or cash. Ordinary lesson payments are normally due before the lesson unless otherwise agreed.

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This notice explains how Drive with Tracy handles personal information in connection with driving tuition.

1. Who is responsible for your information

I am Tracy Mahoney, trading as Drive with Tracy. I am responsible for the pupil information used to run my driving school. For privacy questions, contact tracy@drivewithtracy.org or 07794 173033.

2. Information I collect

I may collect your name and contact details, home or pickup address, date of birth, driving-licence information, lesson history, progress and training notes, payment and lesson-credit information, test details, messages, emergency contacts, and relevant photographs.

I may also ask about health conditions, medication, disability or learning needs where information is relevant to safe tuition or adapting lessons. For pupils under 18, I may collect parent or guardian details. I only seek information relevant to delivering the service.

3. Why I use information and the lawful basis

I use information to arrange and deliver tuition, communicate about bookings, track payments and lesson credits, monitor learning and readiness for driving tests, protect safety, handle complaints and maintain necessary business records.

Depending on the purpose, the relevant lawful basis may be performance of our tuition agreement, compliance with a legal obligation, or legitimate interests such as maintaining proportionate business and safety records. Optional publication of pass photographs relies on separate permission.

Health information has additional legal protection. Before collecting or storing such information, I must identify and document both an appropriate UK GDPR lawful basis and a separate special-category condition. I limit access and ask only for information necessary for the stated purpose.

4. Where information is stored

Records may be managed using my mobile phone or tablet, email, WhatsApp, Google Drive and Aberdeen Business Online systems for registration, lessons, progress, payments and document acknowledgements. Access is limited to what is reasonably required. Service providers may process data to support these services.

5. Under-18 pupils and other payers

A parent or guardian may be involved in booking, payment or general progress updates where appropriate. Paying for an adult pupil does not automatically give a third party unrestricted access to that pupil’s personal information. Any agreed refund normally goes to the original payer.

6. Dashcam footage

My tuition vehicle has road-facing and other external-view cameras which record when the ignition is on. Audio is not recorded. The main purpose is evidence relating to road incidents or accidents. Footage is automatically overwritten after a short period unless relevant footage must be kept for an incident, insurance matter or legal reason.

Where appropriate, relevant footage may be provided to insurers, police or other authorities. I do not use dashcam recordings for public promotion without a separate lawful basis and appropriate permissions.

7. Pass photographs and publicity

If you pass your test, I may ask for separate optional permission to publish a photograph and, where agreed, your first name on my business social-media channels. You can refuse without affecting tuition. Permission is intended to be recorded through a separate digital pupil consent and signature process when available; until this is operational, I must obtain and retain a separate written record before publication.

You can withdraw permission for future use by contacting me. I will consider reasonable removal requests for material already published.

8. How long information is kept

I keep active pupil information while it is needed to provide tuition. After lessons end, I review what information is still needed and securely delete, anonymise or restrict records when they are no longer required.

Some records may need to be retained for legitimate accounting, insurance, complaints, safeguarding, consent or legal purposes. Those records are kept only as long as necessary for the relevant purpose and reviewed periodically. Routine dashcam footage is overwritten unless saved for a specific incident.

9. Who information may be shared with

I share information only where reasonably necessary for operating the tuition service, with service providers, with your permission, to protect someone’s safety, or where legally required. I do not sell pupil information for unrelated marketing.

10. Your data protection rights

You may ask to access your information, correct inaccuracies, request deletion or object to particular uses where the law provides those rights. Contact me to raise a concern. You may also complain to the Information Commissioner’s Office at ico.org.uk.

11. Changes to this notice

This notice is version controlled. Where a material change affects current pupils, I will provide the updated notice through the pupil-documentation process.

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I want complaints handled promptly, fairly and with an accurate record of the concern and its resolution.

1. Raising a concern

You can raise a concern with me directly, including by WhatsApp, text or email. Many matters can be resolved by an early conversation.

2. Formal complaint

Please email tracy@drivewithtracy.org with your name, relevant dates, a description of what happened, any supporting information and the outcome you are seeking. If a concern was first raised verbally or by message, I may ask for written confirmation so I can keep an accurate record.

3. Acknowledgement

I will acknowledge a formal complaint within a reasonable time, review the issues and explain any further information I require. I will use the ABO complaints register to log the original concern and subsequent actions.

4. Review and response

I will review relevant tuition, payment or communication records, provide a reasoned response and explain any action or proposed resolution. If you remain unhappy, I will explain my final position and relevant next steps.

5. Confidential records

Complaint records include the date, concern, response, investigation or actions taken and outcome. Access is restricted and information is shared only as appropriate or required by law.

6. Serious matters and regulators

Nothing in this procedure prevents you from contacting DVSA, police or another appropriate authority. I will cooperate with regulatory investigations when required.

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